Tickets not used on the specified date and time are invalid, and neither a refund of the ticket price and service fee nor a change to the ticket is possible. You cannot request a refund from Biletinial for tickets not used on the specified date and time.

If your ticket cannot be used for any reason other than force majeure or the cancellation of the event, you may contact Biletinial no later than 48 hours before the event start time. 

The organizing institution and/or organization reserves the right to change seating arrangements in the concert venues and/or concert halls as it deems appropriate. 

The User acknowledges that they comply with the age restrictions applicable to the event for tickets purchased through Biletinial. For age-restricted events, presentation of valid identification will be required at the event venue. 

If discounted tickets are available for the event and a ticket is purchased using the discounted ticket option, the User acknowledges and agrees to be subject to the terms of that discounted ticket. For discounted tickets, the User must present valid identification at the event venue.

In the event of a late arrival, Biletinial assumes no responsibility whatsoever for the User’s admission to the event venue.